Computer Information Concepts
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CIC SERVICES
Accessing Archived Information

Since Computer Information Concepts, Inc. (CIC) does not digitize storage media, we are uniquely positioned to select service providers based on highest quality / lowest price / proven performance from over one hundred (100+) options available to the informed purchaser. Careful selection of our Digitization Vendors is based on their proven quality, experience, location, price and willingness to digitize ON SITE AT YOUR FACILITY.

Working together, we provide Project Management, Quality Assurance and Guaranteed Integration via the following Six (6) Step Process:

  1. Inventory / Prioritize All Customer Documents
    Books, Plats, Microfilm, Aperture Cards to be processed
  2. Select Service Provider(s) Based on Highest Quality / Lowest Price / Proven Performance
  3. Submit Books, Plats, Documents, Microfilm, Aperture Cards to Service Provider(s) in Manageable Scopes of Work
  4. Review Scopes of Work, Accept or Reject Each Index / Image for Final Integration
  5. Work with Service Provider(s) on Re-Scans, Re-Indexing, Rejects and/or Scanning Items
  6. Identify Missing Indexes / Images, Accounting for 100% of Customer’s Documents
Application Software Enhancements

All regulatory, user defined and vendor enhancements are identified, prioritized and approved by our Users during our "free" Annual User Symposium, or as needed during the year by your Enhancement Review Team Representatives. Although enhancements are normally delivered at least once a year, along with our Task Based, Internet Accessible User Manuals, the actual enhancements to be included and the date of each release is also determined by our Users.

While our annual charge for enhancements is also determined and approved annually by our users, CIC further guarantees to deliver any and all State / Federal regulatory enhancements, regardless of cost, without any additional charges to our Customers. Long term customers load their annual updates and instantly have the same system we are selling to new customers today. Our customers always have the latest and greatest features and functionality.

DESKTOP Response

CIC provides every member of your Organization with the first state of the art, On-Line / Internet opportunity to display, discuss and actively participate during our Staff’s investigation and resolution of over 99.5% of their training / support issues, without the wasted time and expense our competitors still charge for traveling to your location.

CIC initiates an on-line session in conjunction with a conference call involving all parties required to resolve your issue. Your issues are demonstrated “live” and simultaneously on computer screens in front of hardware / software vendors, support people, I/S staff and your employees. This gives you the answers you need and expedient resolution you require.

This process also illustrates how CIC works as a “Team Member” with other organizations to resolve issues without the “finger pointing” that often delays resolution.

File Server

Computer Information Concepts, Inc. (CIC) provides UNLIMITED Internet, Telephone and On-Site Support of Hardware, Operating Systems, Local and Wide Area Networks, etc. Our PEOPLEWARE and Technical Teams instruct your employees in accessing our Annual PEOPLEWARE System via internet or Telephone 24 Hours / Day – 7 Days / Week.

All new Hardware, Operating and Application Software is installed, configured and tested on-site by CIC’s Technical Team, insuring each segment of your existing Hardware / Software along with new automation is performing according to the vendor’s published specifications.

CIC trained personnel will respond / resolve ALL Connectivity, Communication questions, Problems, etc. encountered in the use of your Hardware, Operating Systems, Local and Wide Area Networks. We will inform, recommend and assist you in ordering, pre-testing all future operating system releases, enhancements and/or program temporary fixes from vendors necessary to maintain your hardware at a level supportable by CIC.

INSTANT RESPONSE

Utilizing our “Internet Accessible” Annual PEOPLEWARE System (APS) to log support calls by “Task Code”, Twenty-Four (24) Hours / Day – Seven (7) Days / Week, our Customers enter their specific questions and/or concerns in their own words, attach all related screen / report images for further clarification and selected priority / maximum response time of 2, 4 or 8 working hours.

  1. APS immediately retrieves / displays CIC’s resolution documentation from the last five (5) support calls within the same “Task Code”, providing immediate resolution for a high percentage of your support calls along with excellent cross training to prevent related calls in the future.
  2. If applicable, APS also displays a “Hot Sheet”, which further describes any CIC known problems / issues within the same “Task Code”. If a CIC program temporary fix (PTF) is available, our FTP location and automatic downloading instructions will also be provided. Otherwise, CIC’s recommended “temporary work around” with instructions can be printed out, along with our current estimated PTF availability.
  3. Our APS “Quick Reference” provides Customers instant access to our most current Web Based Documentation for your specific “Task Code”, saving you valuable time normally spent looking for your current copy of CIC’s manual / version and selecting the applicable section, page and paragraph.
  4. Internet access to APS also empowers Customers to confirm CIC’s support call status (Internet & Telephone), reassignment, escalation and projected resolution date / time plus provides our Customers an opportunity to add additional information to the original call at any time.
ON-DEMAND Response
Access pre-recorded software demonstrations / training sessions, etc, from your standard Internet browser. Available from the right side of our home web page, ON-DEMAND Response initially provides a list of all sessions currently available. After selecting the demonstration / training session of your choice and entering a password provided by CIC’s Resource Development and/or PEOPLEWARE Staff, you may view the selected software demonstration or training session, including audio and video of the presenter and their related presentation materials, whiteboards, PC desktop, software applications, etc. necessary to convey their message. Session player controls including pause, rewind, and fast forward further provide you control over playback for maximum time management. Review at your convenience and as many times as you like!

Proven Electronic Storage / Retrieval Options

Project Management, Quality Assurance & Guaranteed Integration

  1. Select Service Provider(s) Based on Highest Quality/Lowest Price/Proven Performance
  2. Inventory All customer Documents, Books, Plats, Microfilm, Aperture Cards to be processed
  3. Submit Books, Plats, Documents, Microfilm, Aperture Cards to Service Providers in Manageable Scopes of Work
  4. Review Scopes of Work, Accept or Reject Each Index/Image for Final Integration
  5. Work with Service Provider(s) on Re-Scans, Re-Indexing, Rejects and/or Scanning Items
  6. Identify Missing Indexes/Images, Accounting for 100% of Customer’s Documents
Remote Backup / Recovery System

CIC’s affordable “Remote Backup / Recovery System” also know as “Step 1 of a Disaster Recovery Plan” provides twenty-four (24) hours / day - seven (7) days / week data backup and storage of ALL or SELECTED Microsoft Windows accessible database files, programs, images, indexes, miscellaneous documents, etc, via the Internet.

In addition to totally eliminating all worries regarding disk and tape drive reliability, there is no expensive hardware to purchase. With traditional backup / recovery solutions, critical applications and data are often mistakenly stored locally on personal computers and laptops, where it can easily be stolen, misplaced, or lost through hardware and/or software failure. In addition, local servers in vulnerable facilities can easily become damaged or destroyed in the event of fires, floods, tornados, earthquakes, or other catastrophes and without proper maintenance by a costly staff of IT professionals, are subject to crashes and data loss and corruption, which virtually eliminates recovery of your critical data.

With CIC’s Remote Backup / Recovery System, the days of costly backup system purchases every two (2) to three (3) years, along with the resulting time consuming backup procedures are a thing of the past! The flexibility of this system allows you to select what you want to back up – all your files or just the critical ones – so there is no time wasted backing up unimportant or redundant information. You can also choose to save only those files you have changed or created since your last back up which will result in transmitting less data and faster backups. Backup data is stored off-site, further contributing to your Disaster Recovery Plan.

You control when and how often the backups are done, according to the unique schedules and demands of your operation. Our software automatically updates as necessary and every backup is carefully logged and reported.

In addition, a nightly tape backup of your data from our remote backup server is transported nightly by our Server Farm’s highly trained technical staff to a secure, fireproof, off-site vault.

Finally, CIC will guarantee your Remote Users a maximum of 2, 4 or 8 hour response to any questions, problems, etc. encountered during their utilization of our Remote Backup / Recovery System 24 Hours / Day - 7 Days / Week!

Server Farm

CIC’s Server Farm provides twenty-four (24) hours / day – seven (7) days / week remote Internet access to your Microsoft Windows applications, in addition to storage/backup of your data including programs, database files, images, indexes, miscellaneous documents, etc.

Customers with traditional local file server solutions have two unpleasant options -- Devote the countless dollars and development time required to build a secure, high-performance infrastructure, or make do with an affordable, but vulnerable application, data access and storage system. With traditional file server solutions, critical applications and data may be mistakenly stored locally on personal computers and laptops, where it can easily be stolen, misplaced, or lost through hardware and/or software failure. In addition, local file servers in vulnerable facilities can easily become damaged or destroyed in the event of fires, floods, tornados, earthquakes, or other catastrophes and without proper maintenance by a costly staff of IT professionals, are subject to crashes, data corruption, and extended service interruptions, i.e. “down-time”. Rather than expending the labor necessary to install application software and enhancements on each User’s computer, your authorized Users merely log into the Server Farm to securely access their applications and data. All software enhancements and program corrections are automatically installed and deployed from the Server Farm’s application servers, and once applied, are simultaneously available to all users the moment that they log on.

CIC’s Server Farm has three (3) redundant T-1 connections to the Internet, application and backup file servers with RAID-5 Disk, on-line hot spares, redundant power supplies and network connections, including an auto-switching diesel power generator that permits continued operation even in cases of prolonged public utility electric power outages. Your applications and data are automatically backed up every night on tape media by a separate backup file server and transported nightly by our Server Farm’s highly trained technical staff to a secure, fireproof, off-site location.

Multiple layers of security safeguards, including user IDs and passwords, are specifically designed to prevent an intrusion (i.e. hacking and implanting of viruses that destroy data) plus firewalls with virus protection software blocks all of the latest viruses, preserving your data from theft and destruction. All of your Microsoft Windows applications and data “Remain your Sole Property and are never sold to, or shared with any third parties”.

Finally, CIC guarantees your Users a maximum of 2, 4 or 8 hour response to any questions, problems, etc. encountered during utilization of our Server Farm 24 Hours / Day - 7 Days / Week!

 

INITIAL / ANNUAL PEOPLEWARE

 

Transition Planning

During our On-Site Transition Planning Meeting, we address all of your expectations and/or concerns, identify any unique Marketing Team commitments and transfer the responsibility for migration / data translation, implementation, training, enhancements and support, to our Technical and PEOPLEWARE Teams. All Project Tasks are also discussed, expanded into specific, detailed assignments and convenient dates are mutually agreed upon with the your Implementation Team.

Migration / Data Translation

Our Migration / Data Translation includes an unlimited number of iterations and begins with a current copy of your data acquired during the Transition Planning Meeting. Our Technical Team works closely with each of your Staff to understand, identify and accurately populate your new system / database. The data is then migrated to your hardware for review and/or identification of any additions/modifications. This iterative approach is repeated until your Staff is satisfied your existing data has been correctly migrated to your new system / database. Use of your migrated / translated data during our training also provides an added opportunity for you to work with your own information instead of “demo data” and results in a significantly higher degree of knowledge and comfort with your new hardware and software, long before final implementation

A final extract of information from your existing system / database is migrated / translated, utilizing the process(s) we developed during the initial/subsequent iterations and loaded into your new system / database. During the first week(s) of your implementation, a member of CIC’s PEOPLEWARE Team is at your site to assist with any remaining operational and/or training problems encountered.

Hardware / Software Installation

All new hardware, operating and application software is installed, configured, and tested on-site by our CIC Technical Team to insure each segment of your existing hardware / software along with our new automation solution is performing according to the vendor(s) published specifications, before your acceptance.
Although our recommendation of optimum hardware and software remains important, the key ingredient to your long term satisfaction with our automation solutions is your unlimited, on-line access to the Data Translation, Installation / Training, Enhancements and Support provided by our trained / dedicated staff, 24 hours/day – 7 days/week, commonly referred to as “Annual PEOPLEWARE”.

Hardware - CIC trained personnel will respond / resolve all connectivity and communication questions, problems, etc. encountered in the use of your hardware, operating systems, local area and wide area networks and will inform, recommend and assist you in ordering / pre-testing all future operating system releases, enhancements and/or program temporary fixes from CIC's vendors necessary to maintain your hardware at a level supportable by CIC.

Software - CIC develops and maintains a working knowledge of not only the Application Systems, but more importantly, how each of our many features are currently used in your operation, permitting our PEOPLEWARE Team’s active participation in recommending procedural changes necessary to increase utilization of our new features and enhancements as they become available. Following initial implementation, CIC will continue to inform, recommend and assist in ordering, providing and pre-testing all new Application System Releases, Enhancements and/or Program Temporary Fixes from CIC's vendors, as necessary, to maintain your software at a level supportable by CIC.

Technical, System Administration, and User Training

Utilizing our copyrighted Essential Skills Process (ESP), CIC's PEOPLEWARE Team quickly identifies and records the Tasks and Skills each of your employees must use daily, weekly, monthly and annually to complete their assignments and continues until your Users are 100% comfortable using your existing hardware / software along with our new automation solutions. This opportunity to select and train on ESSENTIAL SKILLS ONLY easily reduces your employee's time away from their normal responsibilities 20-60% and guarantees at least an 80% skills attainment is achieved / maintained, thus eliminating the normal loss of knowledge suffered from non-use, personnel turnover, enhancements, etc.

Site Evaluation

CIC will periodically review and discuss Customer's satisfaction with the Annual PEOPLEWARE and Products / Services provided by CIC and CIC’s vendors, the effectiveness of Customer's computer hardware, operating and application systems, communication networks and/or other related areas of Customer's automation environment and recommend additional Annual PEOPLEWARE and/or Products / Services for Customer's consideration.

Guaranteed Response Time

Our PEOPLEWARE and Technical Teams guarantee a maximum of 2, 4 or 8 hour response to any questions, problems, etc. encountered during your utilization of our Automation Solutions.
CIC also assumes exclusive responsibility for communicating and coordinating with all vendors, as may be necessary, in resolving your problems. In summary, CIC’s "Total Solution Plan" delivers all three (3) "Wares"; Hard, Soft & PEOPLE --- 24 HOURS / DAY - 7 DAYS / WEEK!!!

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