After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee.
Administrative Assistant
This position is based in the Greeley, CO Office
CIC is looking for an Administrative Assistant with excellent communication, organizational and customer relationship skills to work closely with the Education Manager and Education Team. The Administrative Assistant will have hands-on responsibility for scheduling travel, arranging meetings, handling information requests, coordinating training assignments as well as reviewing and approving communication to CIC’s customers and CIC staff.
Core Responsibilities:
Salary Range:
$49,500 - $66,500 / year depending on experience and qualifications
Education Support Coordinator
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE
Education Support Supervisor
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE
Job Summary:
CIC is looking for a Support Team Supervisor with excellent communication, organizational and customer relationship
skills to supervise our Peopleware Support Team. This position will have hands-on supervisor responsibilities for a
team of 7+ Peopleware Support Coordinators / Specialists who support Infinite Campus and Tableau software as well
as act as a Support Resource for CIC’s Customer Help Desk.
Core Responsibilities:
Schedule initial and on-going product training / certification of staff members.
Review and analyze data collected to project support call volume to identify staffing needs.
Use data / reports to make recommendations for improvement in the quality of support delivered to our customers.
Maintain team goals for call response and resolution to CIC’s customer support calls.
Recruit / Interview / Hire / Review Education Support Coordination Staff
Work with CIC’s external business partners to ensure customer satisfaction.
Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
Required Skills:
Relevant professional work experience, including software support and personnel management two (2) years or more relevant experience preferred.
Experience in analyzing data and using data to improve quality of services delivered.
Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers, and internal staff.
Ability to multi-task and manage multiple priorities.
Bonus Skills and Experience:
Experience in working with K-12 Education software products
Experience in working with Business Intelligence / Data Visualization software products
Government Training Specialist
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO
Job Summary:
Do you want to make a positive difference in the lives of students by training City and County users on tools that aid in improving local governments? Are you a natural problem solver with expertise in training groups in diverse ways? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!
The Government Training Specialist position is responsible for delivering expert online and in-person training and consulting to Treasurers, Clerks, Register of Deeds, and Payroll Administrators and technical users of CIC’s software. This exciting and challenging position will provide you with an outlet to exercise your passion for training and presenting and put you in a position to directly impact the lives of local Government personnel.
Core Responsibilities:
Required Skills:
Bonus Skills and Experience:
Salary Range:
Government Project Specialist
This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO
Job Summary:
Do you enjoy new and varied work projects that change each day? Do you like thinking outside of the box and creating problem solving? Do you enjoy helping people and making an impact? If yes, then this position is for you!
The Government Project Specialist position is responsible for managing the complete life cycle of straight-forward to moderately complex projects for small to mid-sized Cities and Counties, including planning, execution, and closeout to ensure planned results are achieved on time. Government Project Specialists work with customers to manage expectations, resolve conflicts, lead ongoing status meetings, and coordinate and schedule training and programming resources to bring city and county customers to go-live, and transition to post-go live support.
Core Responsibilities:
Required Skills:
Bonus Skills and Experience:
Salary Range:
Government Support Coordinator
This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO
Job Summary:
CIC is looking for Government Peopleware Support Coordinators with excellent communication and people skills to support our Records Management, Budgetary / Fund Accounting, Tax Administration and Payroll / Personnel products for Cities and Counties in multiple states.
Core Responsibilities:
Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.
Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.
Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
Ensure that less than 10% of total calls are escalated to external resources.
Handle / resolve after hours support calls as necessary.
Required Skills:
Degree in Accounting, Business, or Equivalent Experience
Knowledge of Servers or PC networking
Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
Experience in working with City or County Offices / Administrations
Salary Range:
$37,500 - $55,000 / year depending on experience and qualifications
Job Summary:
Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you! The Network Administrator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software. This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.
Core Responsibilities:
Required Skills:
Bonus Skills and Experience:
Salary Range:
This position is based in the Greeley, CO Corporate Office. This position is not a telecommuting position.
Job Summary:
Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with a variety of technical levels of users? If so, we have just the opportunity for you! The Network Administrator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity, and application software. This exciting and challenging position will put you in a position to directly impact the productivity of our employees and customers.
Core Responsibilities:
· Maintaining and optimizing CIC’s network and Cloud performance for customer remote processing.
· Technical support for CIC personnel and customers with hardware, software, and connectivity issues.
· Monitor network to ensure optimal performance.
· Maintains quality service by following organizational standards.
· Manage disaster recovery and back-up.
· Evaluate and recommend security improvements and system upgrades.
· Create and maintain network users/permissions.
· Create technical support documentation for systems and applications.
· Maintain servers and associated hardware, applications, services, and settings.
· Completing software and hardware installation projects for CIC personnel and customers.
Required Skills:
· Degree in MIS or Computer Science or relevant professional work experience.
· Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.
· Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
· Experience with Office 365 Administration
· Ability to multi-task and manage multiple priorities.
Bonus Skills and Experience:
· Experience with VoIP Systems
· Experience with Firewalls
· Server Virtualization Experience
Salary Range:
$72,000 to $101,000 / year depending on experience and qualifications
Competitive salary with paid vacation and sick leave
Health, Dental, Vision, Life, Long + Short Term Disability Insurance
401k, plus a company contribution
Work from your home office
Lunch, snacks and beverages provided
Reimbursement of higher education expenses
Computer Information Concepts, Inc.
Attn: Human Resources
2843 31st Avenue, Greeley, Colorado 80631
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.