Careers

Join our Peopleware Team

Our Story

After 20 years in the banking business, which included management of a large data processing service center, Larry Bohlender began his second career in 1981 and established Computer Information Concepts, Inc. (CIC) as its sole employee. 

Our Mission

Listen to our Customers
  Listen to our Market
    Listen to our Vendors
       Respond
         Respond
            Respond
              QUICKLY!

Current Openings

Education Support Coordinator

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – IA, IL, KS, MO, NE or WY


Job Summary:
CIC is looking for Peopleware Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts.

Core Responsibilities:
  • Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less. 
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
  • Ensure that less than 10% of total calls are escalated to external resources.
  • Handle / resolve after hours support calls as necessary.
Required Skills:
  • Degree in Secondary Education, Accounting or equivalent experience required
  • 1-2 years of Technical Support experience • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.
Bonus Skills and Experience:
  • Experience in working with K-12 Education software products.
Salary Range:
$40,000 to $58,500 / year depending on experience and qualifications 



Government Support Coordinator

This position is a based in CIC's Greeley, CO Office or can be a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IL, KS, MO


Job Summary:

Are you someone who enjoys tackling new challenges every day? Do you excel at thinking outside the box and finding creative solutions to complex problems? Are you passionate about helping others and making a meaningful impact? If so, then we have the perfect opportunity for you!

We're seeking talented individuals with excellent communication and people skills to join our team as Government Peopleware Support Coordinator Team. In this role, you'll be responsible for providing top-notch support for our suite of products tailored for local government entities.

Core Responsibilities:

  • Learn CIC’s suite of products and become a subject matter expert
  • Act as a primary support resource for CIC’s Customer Help Desk system
  • Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less
  • Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours
  • Maintain a high level of customer satisfaction by resolving issues efficiently and effectively
  • Ensure that less than 10% of total calls are escalated
  • Handle/resolve after-hours support calls as necessary

Required Skills:

  • Degree in Accounting, Business, or Equivalent Experience
  • Knowledge of Servers or PC networking
  • Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
  • Excellent written and verbal communication skills, with a strong ability to communicate effectively with customers and internal staff.

Bonus Skills and Experience:

  • Experience in working with City or County Offices / Administrations

Salary Range:

$40,000 - $58,500 / year depending on experience and qualifications

 


Network Administration Supervisor

This position is a hybrid position working from the Greeley, CO office. 

Job Summary:

Are you a natural problem solver with a knack for troubleshooting hardware and network issues? Do you enjoy sharing your expertise with users of varying technical levels? If so, we have an exciting opportunity for you!

The Network Administrator Supervisor position is responsible for installing and supporting in-house and customer hardware, operating systems/connectivity, and application software. This dynamic role will allow you to directly impact the productivity of our employees and customers while working in a challenging and rewarding environment.

Core Responsibilities:

  • Maintaining and optimizing CIC’s network and Cloud performance for customer remote processing.
  • Technical support for CIC personnel and customers with hardware, software, and connectivity issues.
  • Supervise Technical Support Team and assisting COO in coordinating activities of the team
  • Monitor network to ensure optimal performance.
  • Maintains quality service by following organizational standards.
  • Manage disaster recovery and back-up.
  • Evaluate and recommend security improvements and system upgrades.
  • Create and maintain network users/permissions.
  • Create technical support documentation for systems and applications.
  • Maintain servers and associated hardware, applications, services, and settings.
  • Completing software and hardware installation projects for CIC personnel and customers.

Required Skills:

  • Degree in MIS or Computer Science or relevant professional work experience.
  • Experience installing and supporting connectivity of File Servers, PC’s, Scanners, Switches and Routers in a Windows Networking Environment.
  • Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
  • Experience with Office 365 Administration
  • Ability to multi-task and manage multiple priorities.
  • Prior Supervisory experience

Bonus Skills and Experience:

  • Experience with Firewalls

  • Server Virtualization Experience

Salary:

  • $89,000 - $125,500 / Year Depending on Experience 



Office Specialist

This position is based in CIC's Greeley, CO office.


Job Description:

We are seeking a professional and multitasking individual to join our Administration Team in our Greeley, CO office. The successful candidate will be responsible for providing exceptional customer service and communication support.

Responsibilities:

  • Answer incoming calls and direct them to the appropriate personnel
  • Respond to customer inquiries via phone, email, and in-person
  • Perform administrative tasks such as data entry, filing, and document preparation
  • Coordinate meetings and appointments as needed
  • Assist with various projects and tasks as assigned

Qualifications:

  • Previous experience in an administrative or customer service role preferred
  • Excellent communication skills, both written and verbal
  • Strong multitasking abilities and attention to detail
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to work independently and as part of a team
  • Must be able to work from 7:00 am - 4:00 pm, Monday through Friday

Desired Qualifications:

  • Knowledge of general accounting procedures

Salary Range:

$18.00 - $26.00 / hr. depending on experience and qualifications




Technical Development Coordinator - Education Team

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE or WY


Job Description:

The Technical Development Coordinator position is responsible for data conversions and custom programming for customers using the Infinite Campus Student Information System.  This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Education personnel.   

Core Responsibilities:

  • Program for eight (8) or more simultaneous application development projects
  • Complete project investigations including reporting findings and estimated hours
  • Complete general and detail design specifications
  • Complete coding and documentation per general and detail design specifications
  • Participate in and complete unit testing / resulting object corrections as required
  • Generate appropriate distribution media and distribute / install objects for completed projects
  • Act as a technical escalation support resource for CIC client help desk

Required Skills:

  • 3-5+ Years Microsoft SQL Server scripting and SQL Server Reporting Services (SSRS) experience
  • 3-5+ Years Java / Java Scripting experience 
  • MIS or Computer Science Degree or equivalent software development experience

Bonus Skills and Experience:

  • Tableau Dashboard / Visualization development experience
  • ASP.NET Experience

Salary Range:

$60,000 to $82,000 / year depending on experience and qualifications


Technical Development Specialist - Government Team

This position is a telecommuting / remote employment position however prospective employees must be located in one of CIC’s territory states – CO, IA, IL, KS, MO, NE or WY

Job Summary:

Are you a natural problem solver with expertise in developing and enhancing programs? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you!

The Technical Development Specialist position is responsible for developing software solutions in a multi-platform client / server environment. This exciting and challenging position will provide you with an outlet to exercise your passion for developing, and put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

  • Program for ten (10) or more simultaneous application development projects
  • Complete project investigations including reporting findings and estimated hours
  • Complete general and detail design specifications
  • Complete coding and documentation per general and detail design specifications
  • Participate in and complete unit testing / resulting object corrections as required
  • Generate appropriate distribution packages and distribute / install objects for completed projects.
  • Act as a technical escalation support resource for CIC client help desk

Required Skills:

  • MIS or Computer Science Degree or equivalent software development experience
  • 3-5 Years of .NET Experience (.NET Forms with Visual Basic programming language) experience.
  • 3-5 Years MS SQL Server Database experience

Bonus Skills and Experience:

  • Crystal Reports experience
  • SSRS experience
  • Tableau Dashboard / Visualization development experience
  • 3-5 Years ASP.NET (Active Server Pages with VB and/or Java programming languages) experience

Salary:

  • $72,000 - $101,000 / Year Depending on Experience 


Perks & Benefits

Competitive Pay

Competitive salary with paid vacation and sick leave

Health Care

Health, Dental, Vision, Life, Long + Short Term Disability Insurance

Retirement Savings

401k, plus a company contribution

Work From Home

Work from your home office

Food and Snacks

Lunch, snacks and beverages provided

Tuition Reimbursement

Reimbursement of higher education expenses

Human Resources


Computer Information Concepts, Inc.
Attn: Human Resources
2843 31st Avenue, Greeley, Colorado 80631
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.