Careers

Administrative Assistant

Location:

Applicants must be able to work from the Greeley, CO Office. This position is not available for remote employment.

Job Description:

Are you someone who thrives in a consistent, task-oriented environment? Do you enjoy managing predictable workflows and keeping things running like clockwork?  CIC is on the hunt for a sharp Administrative Assistant to support our Chief Services Officer (CSO) — a true organizational powerhouse with top-notch communication and customer relationship skills. You’ll be the go-to person working hand-in-hand with the CSO and Education Teams, keeping things running smoothly behind the scenes.

Core Responsibilities:

• Assist CSO by scheduling internal and external meetings and conference calls, and maintaining complex calendars as needed.
• Produce accurate, appropriately formatted documents and correspondence.
• Demonstrate strong decision-making skills and provide recommendations on and implement policy and process improvement opportunities.
• Plan, direct and coordinate activities of designated projects to ensure goals and objectives of the project are accomplished within a prescribed timeframe.  These projects may include administrative, report analysis, providing customer follow-up for implementation tasks, etc.
• Manage scheduling of CIC’s training resources.

Required Skills:

• Relevant professional work experience. Five (5) years or more relevant experience preferred.
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills, with a strong ability to communicate effectively with executive level management, customers and internal staff.
• Ability to multi-task and manage multiple priorities.
• Attention to detail, thoroughness and high level of accountability.
• Handle confidential information with complete integrity.

Bonus Skills and Experience:

• Experience in working with K-12 Education software products
• Experience in working with Business Intelligence / Data Visualization software products

**A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position. https://go.cultureindex.com/p/96rM1y8qtbrDtuX3kF.

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive salary ranging from $59,000 - $65,000/ year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

K-12 Student Software Support Representative

Location:

Remote in CO, IA, IL, KS, MO, NE, or WY. Applicants must reside in one of these states to be considered for this position.

Salary Range:

$45,000 - $60,000 annually depending on experience and qualifications

Job Summary:

Note: This is a software support role focused on Student Information Systems used in schools — NOT hardware, network admin, developer, or general IT support.

Are you a former educator who enjoys working with computer software? Do you love to move fast to resolve software issues and ensure that clients have a positive experience? Do you thrive on thinking outside the box and solving problems in creative ways? Then this position is for you!

CIC is looking for Education Support Coordinators with excellent communication and people skills to support our web-based student management software for K-12 School Districts. The primary responsibility is to deliver top-tier support to our customers while quickly and accurately troubleshooting their issues. The desired candidate must be self-directed with the ability to work independently while also collaborating on issues as a team.

Qualified candidates must be able to work under pressure and handle a multitude of support calls from K-12 personnel. As a key player on this team, you'll be delivering top-tier support to our clients, managing requests, troubleshooting software issues, and working closely with other CIC teams to escalate and resolve complex challenges.

Key Responsibilities:

• Learn CIC’s products (Infinite Campus and Tableau) and act as a Support Resource for CIC’s Customer Help Desk system.

• Resolve an average of 10 – 15 Support Calls per day with an average response time of 35 minutes or less and an average resolution time of 35 minutes or less.

• Ensure that customer support calls are handled in a timely manner and are not stagnant for more than 72 business hours.

• Ensure that less than 10% of total calls are escalated to external resources.

• Handle / resolve after hours support calls as necessary.

**A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position.

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive salary ranging from $45,000 - $60,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.

• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!

• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!

• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.

• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

Government Support Programmer

Location:

Remote in CO, IA, IL, KS, MO, or WY.  Applicants must reside in one of these states to be considered for this position.

The Government Support Programmer is responsible for resolving complex, high-priority software support issues escalated by front-line support teams. This role requires strong programming expertise, excellent problem-solving skills, and the ability to analyze and debug code quickly to resolve critical customer issues in a timely and professional manner. The position serves as the technical bridge between customer support and the development team to ensure issue resolution and customer satisfaction.

Key Responsibilities:

• Investigate and resolve advanced software issues escalated from Tier 1 and Tier 2 support teams.
• Debug source code and perform root cause analysis to identify and fix bugs or provide detailed guidance to development.
• Log and track all escalated issues and resolutions using internal ticketing system resolving calls within 45 minutes or less. 
• Prioritize and manage multiple high-urgency issues simultaneously. Ensure that 95% of calls are handled within 72 hours or less.
• Create documentation for recurring escalated issues and contribute to internal knowledge bases.

Required Qualifications:

• Associate’s or Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience).
• 2+ years of professional programming experience, preferably in a support or maintenance environment.
• Proficiency in VB.NET, ASP.NET, and SQL databases.  Experience with VBA and/or VB 6.0 helpful.
• Proven experience debugging and supporting software applications.
• Familiarity with SQL and database troubleshooting.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively under pressure.

**A Culture Index survey will be sent to you via email upon completion of the application** This must be completed in order to be considered for the position. https://go.cultureindex.com/p/EwHJrxtawYGHQ1PPggy

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive salary ranging from $65,000 - $80,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.