Careers

Work Environment:

This is a remote/telecommuting position, but to ensure optimal collaboration and compliance with our regional operations, applicants must reside in one of the following states: Colorado, Illinois, Kansas, or Missouri.

Job Description:

Are you ready for a role that challenges you with new projects every day? Do you thrive on thinking outside the box and solving problems in creative ways? If you love helping people and making a real difference, we want you on our team!

CIC is looking for dynamic, tech-savvy individuals to join our Government Peopleware Support Team. You'll be at the forefront of supporting our Records Management, Budgetary/Fund Accounting, Tax Administration, and Payroll/Personnel systems for cities and counties across multiple states.

As a key player on this team, you'll be delivering top-tier support to our clients, managing requests, troubleshooting issues, and working closely with other CIC teams to escalate and resolve complex challenges. You'll also take charge of coordinating all production incidents and proactively handling system alerts to keep everything running smoothly.

This is your chance to jumpstart your tech career and make a tangible impact! Whether you’re a problem solver or a tech enthusiast, this role offers the perfect platform to grow and shine.

Please note to be considered for this position, you must take a Culture Index survey online at https://go.cultureindex.com/s/SghMbCzFY9.

Core Responsibilities:

• Learn CIC’s products and act as a Support Resource for CIC’s Customer Help Desk system.
• Log and track all support requests in a helpdesk ticketing system, maintaining accurate and up-to-date records of issues and resolutions.
• Install, and update software applications, and hardware peripherals.
• Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring timely and accurate handoff.
• Assist in maintaining and updating IT documentation, knowledge base articles, and standard operating procedures.
• Resolve an average of 8 – 12 Support Calls per day with an average response time of 40 minutes or less and an average resolution time of 40 minutes or less.
• Ensure that customer support calls are handled in a timely manner and do not lie stagnant for more than 72 business hours.
• Ensure that less than 15% of total calls are escalated to external resources.
• Handle / resolve after hours support calls as necessary.

Required Skills:

• Degree in Accounting, Business, or Equivalent Experience
• Knowledge of Servers or PC networking
• Candidate must have experience in Microsoft Office environment and tools (Word, Excel, PowerPoint, and Outlook).
• Proven experience in a customer-facing technical or software support role or relevant experience.
• Excellent communication and customer service skills, with a patient and empathetic approach to problem-solving.
• Ability to work independently and collaboratively in a fast-paced environment.
• A strong commitment to maintaining confidentiality and data security.

Bonus Skills and Experience:

• Experience in working with City or County Offices / Administrations

CIC Team Member Benefits & Compensation:

• Competitive Salary: Start your career with an impressive starting salary ranging from $59,000 - $62,000 / year! Your pay reflects your skills, experience, and location, with room for growth as you progress in your role.
• Work from Home: Enjoy the freedom and flexibility of remote-based employment—work from your home office where you feel most productive and comfortable!
• Health & Wellness Covered: We’ve got your health taken care of with comprehensive medical, dental, and vision benefits, with CIC covering 75% of the monthly premiums. Stay healthy while saving money!
• Retirement Planning Made Easy: Secure your future with our 401k plan—complete with company contributions to help grow your retirement fund faster.
• Generous Time Off: Take time to recharge with our vacation, sick leave, and holiday benefits, designed to support your work-life balance and keep you feeling refreshed.

Location: Remote — must reside in CO, FL, IA, IL, KS, MO, NE, OH, or TN

Travel: Twice yearly — company offsite and customer conference

Salary: $120,000–$160,000 annually depending on experience

Reports to: CTO

We are an established software company with a long history of serving county and city governments. Today, we are transforming a broad portfolio of Windows-based applications into a modern SaaS suite of integrated products.

Our engineering organization supports both established products and the development of our next-generation SaaS platform. As products transition to the new platform, an increasing share of our engineering investment will focus on modernization.

As a Senior Software Engineer (Modern .NET), you will play a key role in building new web-based ERP products for county and city governments.

This is a senior, backend-focused individual contributor role with meaningful ownership and influence. You will design and deliver substantial product capabilities—from domain and API design through data modeling, testing, deployment, and production support. Success in this role means taking ownership, making sound technical tradeoffs, and delivering reliable, maintainable software that the team can build on over time.

Our backend stack is C#/.NET and ASP.NET Core using vertical slice architecture, backed by EF Core + SQL Server and running in Azure. Our frontend is built with React and TypeScript. You will work closely with platform, frontend, product, design, and domain experts to turn complex government workflows into reliable, maintainable software. You will also help shape backend standards and product architecture as the new platform evolves.

• Design and deliver REST APIs, domain logic, and background workflows for finance, payroll, and future ERP product areas.

• Model durable data structures and manage EF Core migrations, SQL performance, and production data changes.

• Own complex capabilities from technical discovery and design through implementation, deployment, and production follow-up.

• Partner with product, design, and frontend engineering to break complex workflows into practical, testable increments.

• Help define integration and data-import approaches as customers transition from established desktop products to the new SaaS suite.

• Build appropriate unit and integration testing around business rules, API contracts, data integrity, and failure scenarios.

• Collaborate with the platform lead on CI/CD, observability, infrastructure, releases, and production diagnosis.

• Design secure, permission-aware, and auditable workflows appropriate for financial and government software.

• Contribute to technical leadership through code review, mentoring, documentation, and shared engineering standards.

• 6+ years of professional software engineering experience, including meaningful ownership of production backend systems.

• Strong production experience with C#/.NET and ASP.NET Core.

• Strong fundamentals in REST APIs, application architecture, and data modeling.

• Production experience with relational databases, including SQL Server, EF Core, schema migrations, and query optimization.

• Strong unit and integration testing practices, with the ability to align testing effort to technical and business risk.

• Experience deploying or operating cloud-hosted applications, preferably in Azure.

• Experience working with CI/CD pipelines and Git-based development workflows.

• Working familiarity with modern frontend architecture and browser/API integration; deep frontend specialization is not required.

• Strong collaboration and communication skills, with experience working across engineering, product, and design

• Experience using AI-assisted development tools responsibly while maintaining ownership of design, security, and code quality.

• Production experience with React, Angular, Vue, or another modern TypeScript framework.

• Familiarity with Figma or similar design collaboration tools.

• Experience with infrastructure-as-code tools such as Terraform or Bicep.

• Greenfield or 0-to-1 product development experience.

• Experience modernizing desktop or client/server applications into SaaS products.

• Experience with finance, payroll, ERP, fintech, or local-government software.

• Experience working in regulated or audit-focused environments, including SOC 2, GovRAMP, or FedRAMP readiness.

• Help build the backend and data foundations of a new ERP platform backed by decades of customer and domain knowledge.

• Own meaningful product capabilities from design through production.

• Influence technical patterns and architecture while the platform is still taking shape.

• Work with experienced engineering, product, design, and domain professionals in a lean, collaborative team.

• Build software that local governments rely on to support important financial and operational workflows.

• Medical, dental, and vision coverage, with the company paying 75% of monthly premiums.

• 401(k) with company contributions.

• Vacation, sick leave, and paid holidays to support work-life balance.

Location: Remote — must reside in CO, FL, IA, IL, KS, MO, NE, OH, or TN

Travel: Twice yearly — company offsite and customer conference

Salary: $100,000–$140,000 annually, depending on experience

Reports to: CTO

We are an established software company with a long history of serving county and city governments. Today, we are transforming a broad portfolio of Windows-based applications into a modern SaaS suite of integrated products.

Our engineering organization supports both established products and the development of our next-generation SaaS platform. As products transition to the new platform, an increasing share of our engineering investment will focus on modernization.

As a Software Engineer (Desktop .NET), you will play an important role in keeping established government software reliable, supportable, and evolving while the company builds its next generation of SaaS products.

This is a hands-on engineering role that combines product development, production problem-solving, and incremental modernization. You will work across Windows desktop and client/server applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET, along with SQL Server databases, ASP.NET/IIS portals, operational reports, integrations, and deployment workflows.

Success in this role means taking ownership of product changes from diagnosis through release, improving reliability and maintainability, and making thoughtful modernization investments that reduce risk and improve the customer experience.

You will work closely with domain experts and Customer Engineering on technical escalations and business requirements. Software Engineering owns product fixes, shared releases, and the long-term health of the codebase while Customer Engineering leads frontline customer support and implementation.

• Maintain, debug, and extend Windows applications built with C#, VB.NET, WinForms, .NET Framework, and modern .NET.

• Refactor or modernize established code when changes provide clear reliability, maintainability, or customer benefits.

• Improve shared functionality through well-scoped libraries and NuGet packages.

• Develop and tune SQL Server schemas, T-SQL queries, stored procedures, and data-conversion logic with a strong focus on correctness.

• Maintain ASP.NET/IIS web portals and the interfaces between portal, desktop, and database components.

• Build and troubleshoot operational reports, including SAP Crystal Reports, and structured import/export workflows using formats such as JSON and XML.

• Improve development and delivery practices through consistent Git/GitHub workflows, automated builds and testing, packaging, and repeatable releases.

• Strengthen production diagnostics through structured logging, error tracking, monitoring, and tools that help reproduce and resolve customer-reported issues.

• Investigate escalated defects, communicate findings clearly, estimate product work, and carry accepted fixes through release and production follow-up.

• Partner with domain experts and Customer Engineering to understand business rules and develop maintainable product solutions.

• Document product, build, and release knowledge so expertise can be shared effectively across the team.

• Use AI-assisted development tools thoughtfully while remaining accountable for code quality and customer impact.

• 5+ years of professional software engineering experience with substantial .NET application ownership.

• Strong C# experience and practical experience maintaining VB.NET code.

• Experience with both modern .NET and .NET Framework, including Windows desktop development with WinForms or a comparable UI framework.

• Strong SQL Server and T-SQL skills, including stored procedures, query optimization, schema design, and production data troubleshooting.

• Experience with LINQ and Entity Framework or another .NET data-access approach.

• Experience maintaining ASP.NET applications hosted in IIS.

• Experience with reporting tools such as SAP Crystal Reports.

• Practical unit and integration testing experience in established codebases.

• Strong Git fundamentals, including branches, commits, merges, conflict resolution, pull requests, and the ability to diagnose repository state beyond GUI tooling.

• Experience with CI/CD in GitHub Actions, Azure DevOps, or a comparable system.

• Experience creating and maintaining NuGet packages.

• Working knowledge of structured logging, error tracking, monitoring, and production diagnosis.

• Experience working on a modern product team using agile processes.

• Practical experience with AI coding tools such as Claude Code, Codex, or comparable tools.

• Strong interpersonal skills and a tactful, empathetic communication style.

• PowerShell automation and experience working with JSON/XML integrations or flat-file imports.

• Experience designing or consuming REST APIs.

• Finance, payroll, property valuation, tax, records, utilities, or other local-government domain knowledge.

• Experience modernizing large desktop or client/server application portfolios.

• Experience in regulated or audit-focused environments, including SOC 2, GovRAMP, or FedRAMP readiness.

• Make meaningful reliability and usability improvements to software that local governments depend on every day.

• Help modernize an established product portfolio through better source control, testing, diagnostics, releases, shared code, and selective framework upgrades.

• Work on consequential business problems involving payroll, finance, tax, records, reporting, and customer data.

• Help turn deep product and domain knowledge into shared engineering practices and systems that strengthen the team over time.

• Contribute to the evolution of established products while helping position the company for its SaaS future.

• Medical, dental, and vision coverage, with the company paying 75% of monthly premiums.

• 401(k) with company contributions.

• Vacation, sick leave, and paid holidays to support work-life balance.

Location: Remote — must reside in CO, FL, IA, IL, KS, MO, NE, OH, or TN

Travel: Twice yearly — company offsite and customer conference

Salary: $100,000–$140,000 annually, depending on experience

Reports to: CTO

We are an established software company with a long history of serving county and city governments. Today, we are transforming a broad portfolio of Windows-based applications into a modern SaaS suite of integrated products.

Our engineering organization supports both established products and the development of our next-generation SaaS platform. As products transition to the new platform, an increasing share of our engineering investment will focus on modernization.

As a Software Engineer (Full-Stack Web), you will play an important role in building our next generation of web-based ERP products for county and city governments.

This is a mid-level individual contributor role with end-to-end feature ownership. You will work across a React and TypeScript frontend, C#/.NET APIs, and SQL Server data to understand business workflows, collaborate on design, implement the user experience and supporting APIs, test your work, and follow it into production.

Success in this role means delivering reliable, maintainable features, collaborating effectively across product design and engineering, and developing a strong understanding of both the customer workflow and the technology supporting it.

Our frontend follows a feature-oriented structure, while our backend uses vertical slice architecture with ASP.NET Core, EF Core, SQL Server, and Azure. We are looking for strong production experience with React and TypeScript along with enough backend experience to build, debug, and improve web APIs and relational data access. Experience with another backend web framework is welcome if you are prepared to become productive in C#/.NET.

You will work closely with product design and senior frontend, backend, and platform engineers while helping establish patterns for the new SaaS platform as it grows.

• Build workflow-focused product features across React, TypeScript, REST APIs, and relational data access.

• Own scoped features from clarification and technical design through implementation, testing, release, and production follow-up.

• Contribute to C#/.NET and EF Core backend code while continuing to deepen your knowledge of the stack.

• Translate designs into accessible, responsive, and maintainable interfaces for forms, tables, approvals, permissions, and other data-intensive workflows.

• Work closely with the Product Design Lead to resolve interaction details and deliver a cohesive user experience.

• Reuse and improve shared components and design-system patterns to create consistent user experiences.

• Design and consume REST APIs, including validation, error handling, and clear frontend/backend contracts.

• Work with relational schemas and an ORM to implement safe data changes and diagnose correctness or performance issues.

• Help build import and integration workflows that move customer data into the new SaaS suite.

• Write unit and integration tests that protect important user behaviors and business rules.

• Diagnose issues across browser state, network boundaries, application code, and database queries.

• Participate in backlog refinement, code review, pairing, and agile product delivery using GitHub and Linear.

• Use AI-assisted development tools thoughtfully while remaining accountable for code quality and customer impact.

• 3+ years of professional software engineering experience building production web applications.

• Strong production experience with React and TypeScript.

• Experience working with a backend web framework such as C#/.NET, Java/Spring, Python/FastAPI or Flask, Node.js, or a comparable stack.

• Strong REST API fundamentals, including validation, error handling, authentication flows, and client/server debugging.

• Experience with relational databases and an ORM, with the ability to reason about schemas, queries, and data integrity.

• Practical unit and integration testing experience across frontend and backend code.

• Experience working collaboratively with a product designer and interpreting design specifications.

• Accessibility experience with complex forms, data grids, keyboard interaction, and WCAG guidance.

• Fluency with Git-based collaboration and pull-request workflows.

• Experience working on a modern agile product team and comfort working from an incremental backlog in Linear, Jira, or a comparable tool.

• Practical experience with AI coding tools such as Claude Code, Codex, or comparable tools.

• Strong interpersonal skills and a tactful, empathetic communication style.

• Production experience with C#/.NET, ASP.NET Core, EF Core, and SQL Server.

• Experience contributing to a design system or component library, including tools such as Storybook or Chromatic.

• Experience with Azure or another cloud platform and exposure to CI/CD pipelines.

• Greenfield or 0-to-1 product development experience.

• Finance, payroll, ERP, fintech, or local-government domain experience.

• Experience in regulated or audit-focused product environments.

• Own meaningful web features across the stack from design and implementation through production.

• Work closely with product design and senior engineers while helping establish patterns for a new SaaS platform.

• Build new software informed by decades of customer relationships and domain knowledge.

• Solve complex forms, permissions, reporting, and data workflows that support the people running local governments.

• Join a collaborative team focused on practical delivery, maintainable systems, and continuous improvement.

• Medical, dental, and vision coverage, with the company paying 75% of monthly premiums.

• 401(k) with company contributions.

• Vacation, sick leave, and paid holidays to support work-life balance.